Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Classification Summary
The Classification Summary report is a count of all call classifications. It displays the information by Client Type, Subjects (with sub-categories), and Resolutions.
Client Types and Resolutions are simple counts of interactions.
Subjects have total counts by Subjects as well as totals by the sub-category (Sub-Subject) and the Sub-Subject’s sub-category (Sub-Subject Details).
The PDF and CSV are counts of calls by Classification.
Parameters
From: Start date; can include date and time in the format 06/30/2020 09:00
To: End date; can include date and time in the format 06/30/2020 17:00
Send To: Emails report in PDF format to any address entered here.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)