Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Adherence View
- Larry Brown (Deactivated)
- cjeintermedia (Unlicensed)
The Adherence View displays real-time information on whether an agent is adherent, non-adherent, or severely non-adherent. Agents’ Adherence level is indicated by three different colors:
- Green – Indicates Agents are Adherent. If Agents are adherent they are working the amount of time they are scheduled to work. For example, if an Agent is logged in from 7:00 AM to 10:00 AM and is supposed to be logged in at that time, the Agent is being Adherent, and therefore the Agent line in the tab would be green in color.
- Yellow – Indicates Agents are Non-Adherent. If Agents are non-adherent they are working the most of the time they are scheduled to work, but are slightly off schedule. For example, if an Agent logs in at 7:15 AM, but should be logged in at 7:00 AM, the Agent is being Non-Adherent, because he is starting outside of his scheduled shift time, therefore the Agent line in the tab would be yellow in color.
- Red – Indicates Agents are Severely Non-Adherent. If Agents are severely non-adherent they are not working the amount of time they are scheduled to work. For example, if an Agent is supposed to be logged in at 7:00 AM, but does not log in all day, the Agent is being Severely Non-Adherent, and therefore the Agent line in the tab would be red in color.
Note: All Agents scheduled for the day will appear in the Adherence View tab.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)