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Red Column

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Red Column

From the drop-down menu in the red column:

  1. Select Greater Than or Less Than.
  2. Enter a value in the Value field.

    Note: The option selected from the red threshold determines whether the threshold values for the green column are "greater than" or "less than". If Greater Than is selected for the red thresholds, then Less Than is automatically selected for the green threshold and vice versa.



    Greater than – If the Threshold is greater than the value entered, the corresponding metric turns red
    Less than – If the Threshold is less than the value entered, the corresponding metric turns red.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)