Updating the individual skills for a specific agent

This method updates the individual skills (skill set) for a specific agent.
Method Signature:
APIResponse UpdateIndividualSkillset(string sessionId, int agentId, List<AgentSkill> skillset, bool applyToActiveSession);
Parameters:

Parameter Name	Description
sessionId	ID of the session opened by invoking OpenSession method
agentId	ID of the target agent
Skillset	A list of objects of type "AgentSkill" containing the ID of the queue, the agent's preference for the queue (priority).
applyToActiveSession	True to apply changes to any active session opened by the target agent, False otherwise.

The method returns an object of type "APIResponse" that contains the following fields:

Field Name	Type	Description
ErrorCode	Integer	Error code describing the outcome of the operation (0 = Success)
Description	String	Message describing the error condition if applicable

Note:

Priority must be either 0 (zero) or a value between 1 and 10 (1 = highest, 5 = normal, 10 = lowest). A value of zero will be interpreted as "excluded" from agent's skills. This means the skill will not be assigned to the agent at logon time even if it is inherited from the team.
It is recommended to always invoke the "GetIndividualSkillset" method in order to retrieve the existing skill set, modify that list as needed, and then invoke "UpdateIndividualSkillset" to apply the changes.
Sending an empty list as parameter will remove all assigned skills to the agent.

Product Knowledgebase

Updating the individual skills for a specific agent

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