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Updating the individual skills for a specific agent
This method updates the individual skills (skill set) for a specific agent.
Method Signature:
APIResponse UpdateIndividualSkillset(string sessionId, int agentId, List<AgentSkill> skillset, bool applyToActiveSession);
Parameters:
Parameter Name |
Description |
sessionId |
ID of the session opened by invoking OpenSession method |
agentId |
ID of the target agent |
Skillset |
A list of objects of type "AgentSkill" containing the ID of the queue, the agent's preference for the queue (priority). |
applyToActiveSession |
True to apply changes to any active session opened by the target agent, False otherwise. |
The method returns an object of type "APIResponse" that contains the following fields:
Field Name |
Type |
Description |
ErrorCode |
Integer |
Error code describing the outcome of the operation (0 = Success) |
Description |
String |
Message describing the error condition if applicable |
Note:
- Priority must be either 0 (zero) or a value between 1 and 10 (1 = highest, 5 = normal, 10 = lowest). A value of zero will be interpreted as "excluded" from agent's skills. This means the skill will not be assigned to the agent at logon time even if it is inherited from the team.
- It is recommended to always invoke the "GetIndividualSkillset" method in order to retrieve the existing skill set, modify that list as needed, and then invoke "UpdateIndividualSkillset" to apply the changes.
- Sending an empty list as parameter will remove all assigned skills to the agent.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)