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Introduction
The Agent Profile service allows external applications retrieve information about agents within the account.
Methods
Name |
Description |
OpenSession |
Opens a new API session |
CloseSession |
Closes an existing API session |
GetAgents |
Retrieves the list of active agents within the account |
GetAgent |
Retrieves profile information for a specific agent |
GetIndividualSkillset |
Retrieves the individual skill set for a specific agent |
GetCombinedSkillset |
Retrieves the combined skill set for a specific agent |
UpdateIndividualSkillset |
Updates the individual skill set for a specific agent |
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)