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Retrieving the combined skills for a specific agent

This method retrieves the combined skills (skill set) for a specific agent.
Combined skills are the result of merging skills that were assigned to the agent (individual skills) and skills assigned to the team (inherited skills).
Method Signature:
GetAgentSkillsetResponse GetCombinedSkillset(string sessionId, int agentId);
Parameters:

Parameter Name

Description

sessionId

ID of the session opened by invoking OpenSession method

agentId

ID of the target agent


The method returns an object of type "GetAgentResponse" that contains the following fields:

Field Name

Type

Description

ErrorCode

Integer

Error code describing the outcome of the operation (0 = Success)

Description

String

Message describing the error condition if applicable

Skillset

List

A list of objects of type "AgentSkill" containing the ID of the queue, the agent's preference for the queue (priority), as well as a flag indicating whether the skill was explicitly assigned to the agent (individual) or to the team (inherited).


Note:

  • You may need to contact the Queue Profile service to retrieve additional information about the skill (queue), such as the name.



Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)