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Retrieving profile information for a specific agent
- Larry Brown (Deactivated)
This method retrieves additional profile information about a specific agent.
Method Signature:
GetAgentResponse GetAgent(string sessionId, int agentId);
Parameters:
Parameter Name |
Description |
sessionId |
ID of the session opened by invoking OpenSession method |
agentId |
ID of the target agent |
The method returns an object of type "GetAgentResponse" that contains the following fields:
Field Name |
Type |
Description |
ErrorCode |
Integer |
Error code describing the outcome of the operation (0 = Success) |
Description |
String |
Message describing the error condition if applicable |
AgentInfo |
AgentInfo |
An object of type "AgentInfo" containing the profile information (user's role, email addres, etc) |
Note:
- Only few properties of the agent profile are exposed in version 1.0 of the Agent Profile service.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)