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Agent Activity Control Methods – Change Agent Activity
- Larry Brown (Deactivated)
Analytics
Changes the current agent activity.
URI: /cca/agentactivity/set
Required Parameters: activityCode
Optional Parameters: reason
Example: {+}http://localhost:6500/cca/agentactivity/set?activitycode=34+
Valid activity codes are:
16: Interpreted as Available
17: Interpreted as Accept Internal Calls
34: Interpreted as On-Break
36: Interpreted as Busy-Other
The "reason" parameter is used only when specifying Busy-Other.
Transitions will be allowed only from any of the following CCA activities: Available, Accept Internal Calls, Not Ready, On-Break, Wrapping-up. This means a transition attempt from On-Call to Available will be declined.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)