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Remote Control API Introduction

Owned by Larry Brown (Unlicensed)

Last updated: Jun 22, 2017 by Hannah Greaves (Unlicensed)

1 min read

The Remote CCA Access API is a mechanism designed for external applications to execute certain actions remotely. The API includes methods allowing a number of actions such as muting, placing on hold, and controlling the audio recording of the current active voice call.

The CCA application (.net) is required for this API. WebCCA is not supported at this time.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)