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API Reference

Owned by Larry Brown (Unlicensed)

Sept 21, 2016

1 min read

The following call control methods are supported:

Mute/Unmute
Hold/Retrieve
Terminate
Pause/Resume voice recording

The following screen activity control methods are supported:

Pause/Resume screen activity recording

The following agent activity control methods are supported:

Change agent activity

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)