Agent Settings

In this tab, you can configure settings for the operation of CCA.

Open

Enter the following information:

1. Rec Call button visible: If selected, the Record Call button is available in CCA

2. Add Call button visible: If selected, the Add Call button is available in CCA

3. Remember display info from previous item: If selected, CCA remembers the display information from a previous item

4. Allow routing to suspended emails: If selected, an Agent will be able to route calls to the suspended emails queue

5. Allow routing to queues: If selected, an Agent will be able to route calls to various queues

6. Global stats enabled: If selected, global statistics are recorded

7. Default Agent Hold Time Warning: Enter the maximum amount of time that a call can be on hold before an Agent is notified