Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Agent Settings
In this tab, you can configure settings for the operation of CCA.
Enter the following information:
Rec Call button visible: If selected, the Record Call button is available in CCA
Add Call button visible: If selected, the Add Call button is available in CCA
Remember display info from previous item: If selected, CCA remembers the display information from a previous item
Allow routing to suspended emails: If selected, an Agent will be able to route calls to the suspended emails queue
Allow routing to queues: If selected, an Agent will be able to route calls to various queues
Global stats enabled: If selected, global statistics are recorded
Default Agent Hold Time Warning: Enter the maximum amount of time that a call can be on hold before an Agent is notified
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)