Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Agent Settings

Owned by Karla Melendez
Nov 02, 2022
1 min read

In this tab, you can configure settings for the operation of CCA.

Enter the following information:

  1. Rec Call button visible: If selected, the Record Call button is available in CCA

  2. Add Call button visible: If selected, the Add Call button is available in CCA

  3. Remember display info from previous item: If selected, CCA remembers the display information from a previous item

  4. Allow routing to suspended emails: If selected, an Agent will be able to route calls to the suspended emails queue

  5. Allow routing to queues: If selected, an Agent will be able to route calls to various queues

  6. Global stats enabled: If selected, global statistics are recorded

  7. Default Agent Hold Time Warning: Enter the maximum amount of time that a call can be on hold before an Agent is notified

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)