Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Advanced Settings

Owned by Karla Melendez
Nov 02, 2022
2 min read

The Advanced Settings page lets you configure the more complicated operations of Contact Center Admin Portal.

To access Advanced Settings

  1. Log on to Contact Center Admin Portal as a system administrator

  2. Navigate to Configure > Additional Options (sysadmin) > Advanced Settings. The Advanced Settings page appears

     

There are two tabs on this page: Advanced Settings and Recordings. Enter information into each one as described below. Click Update when done.

 

Advanced Settings

This tab contains the following information:

  1. Outbound SIP Prefix: The SIP prefix for outbound calls
    SIP, or Session Initiation Protocol, is used to initiate sessions that consist of various media streams. It is the protocol used to set up a direct connection between your organization and its Internet Telephony Service Provider (ITSP)

  2. LDN: A DID created on Metaswitch for a SIP Trunk
    Each client must have a unique LDN, and it is used for billing on Metaswitch.

  3. LDN Domain: Assigns the selected domain to your LDN. Click Use Default Domain to use the default

  4. Enable Call Center Agent automatic updates: If selected, the CCA will update automatically whenever updates are available

  5. Scheduled working hours enabled: If selected, the Working Hours by Schedule page becomes available in Admin Portal
    Important: Once enabled, the Standard Working Hours page will be disabled and any working hours previously scheduled will be deleted. You MUST re-schedule all working hours upon enabling the Working Hours by Schedule page.

  6. Allow multiple CCA sessions under same ID: If selected, an Agent will be able to open multiple CCA sessions under one ID

  7. Notification email for recordings purging: The email address to which to send notifications when recordings are purged

  8. Mailboxes: Click to access the Mailboxes page

 

 

Recordings

Use this tab to select the type of calls you want the system to record. You can choose one or all.

  1. Record inbound calls

  2. Record outbound calls

  3. Record agent transfers to external number

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)