Enable Reports

The Reports page lets you choose the reports that are listed and available for generating within Contact Center Admin Portal.

To choose the reports to list and make available for generating

1. Log on to Contact Center Admin Portal as a system administrator

2. Navigate to Configure > Additional Options (sysadmin) > Enable Reports. The Enable Reports page appears
   
   

   Open

   

   
   All reports are reports organized into two columns: Reports assigned and Reports available. Reports are further organized by the following groups: General, Queues, Agents, Call Tracking, Billing, Term Stats, WFM, and Custom.
   The reports in the Reports assigned column are those that have been assigned to the client. The reports in the Reports available column are those that have been made available in the Admin Portal, under the Analysis > Reports page, and can be generated when logged on to the Admin Portal.
   

3. To make a report available in the Admin Portal, click the report you want from the Reports assigned column, and then click the → arrow to move it to the Reports available column

4. To hide the report in Admin Portal so it’s no longer available, click the report you want from the Reports available column, and then click the ← arrow to move it to the Reports assigned column

5. Click Update when done