June 29, 2016
Version 2.0




Table of Contents
1 Overview
2 Real Time Data API
2.1 Introduction
2.2 Consuming the RealTimeData Web Service
2.2.1 Open a Session
2.2.2 Close a Session
2.2.3 Retrieve Current Agent Status
2.2.4 Retrieve Current Queue Status
2.2.5 Retrieve Current Queue Statistics
2.2.6 Retrieve Current IVR Statistics
2.2.7 Retrieve Current Global Statistics
3 Remote CCA Access API
3.1 Introduction
3.2 API Basics
3.3 API Reference
3.3.1 Call Control Methods – Dial
3.3.2 Call Control Methods - Mute Call
3.3.3 Call Control Methods – Unmute Call
3.3.4 Call Control Methods – Retrieve Call
3.3.5 Call Control Methods – Terminate Call
3.3.6 Call Control Methods – Pause Recording
3.3.7 Call Control Methods – Resume Recording
3.3.8 Screen Activity Control Methods – Pause Recording
3.3.9 Screen Activity Controls Methods – Resume Recording
3.3.10 Agent Activity Control Methods – Change Agent Activity
3.3.11 Javascript Examples