/
Before you Begin:

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Before you Begin:

Before you begin recording IVR system prompts using the Recording Studio, you will need:

  • The 9-digit Passcode associated with your IVR system.
  • The IVR prompt file numbers (###) you wish to access or record.

Related content

Accessing the Recording Studio
Accessing the Recording Studio
More like this
Record an IVR Prompt
Record an IVR Prompt
More like this
Listen to a Recorded IVR Prompt
Listen to a Recorded IVR Prompt
More like this
Creating IVRs using Easy-IVR
Creating IVRs using Easy-IVR
More like this
Retrieve a Saved IVR Prompt
Retrieve a Saved IVR Prompt
More like this
IVRs
More like this

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)