Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Shopify

There are two methods for deploying to Shopify, one is to deploy a chat for all pages, and the other to deploy a chat for a particular page. Both methods are explained here.

One Chat for All Pages

To deploy one chat for all pages:

  1. Go to the Shopify Admin site and click Customize Theme.

     

  2. In the Theme window, click Customize.

     

  3. Navigate to the lower left corner, and then click Theme options > Edit code.

     

  4. From the Layouts expanded tree, select {/} theme.liquid.

     

  5. Find the <body> section in the code editor.

  6. Enter the following script before the </body> closing tag:

    1. For Proactive Chat V1.0,:

      <script type="text/javascript" src="https://pop0-apps.mycontactcenter.net/webchatscripts/telaxdemo10/icr/0e8af7f4-82dc-44d5-a557-b49ae49a49da/icr.js"></script>

       

    2. For Proactive Chat V2.0, copy the Proactive URL as shown in https://mycontactcenter.atlassian.net/wiki/spaces/TK/pages/2523594753

      The image below shows an example.

       

  7. Save all changes made and reload the site.

 


Chat for one Particular Page

To deploy a chat for a particular page:

  1. Create a new page template by navigating to Online store > Themes > Actions > Edit Code.

     

  2. Click Add new template. From the window that appears, in the Create a new template drop-down menu, select page.

     

  3. Locate the <div class="rte"> </div> section, and paste the following code:

    1. For Proactive Chat V1.0:

      <script type="text/javascript" src="https://pop0-apps.mycontactcenter.net/webchatscripts/telaxdemo10/icr/0e8af7f4-82dc-44d5-a557-b49ae49a49da/icr.js"></script>

       

    2. For Proactive Chat V2.0, copy the Proactive URL as shown in https://mycontactcenter.atlassian.net/wiki/spaces/TK/pages/2523594753

      The image below shows an example.

       

  4. Click Save.

  5. Open the target page, and then apply the new template to the page.

     


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)