Proactive Chat

This guide contains basic information about how to setup online Proactive Chat sessions from within your website. 

To enable Proactive Chat you must embed the chat application within a website. Embedding the chat application within a website is just a matter of adding one reference to a JavaScript file.

The URL for the file is available in the Chat Queue Settings page in the Administration Portal. It is listed as Proactive Chat URL. Simply copy the URL and ask your webmaster to include a script reference to it within the desired page(s) in your web site.

The URL to chat should look more or less like this:
"https://manage.mycontactcenter.net/webchatscripts/<your account ID>/<some random ID>/webchat.js"

The script reference to be added within your pages should look like this: 
<script type="text/javascript" src="https://manage.mycontactcenter.net/webchatscripts/<your account ID>/<some random ID>/webchat.js></script>

The script file is automatically updated when changes are made to the chat queue settings.

For more information on initiating a Proactive Chat, see Initiating a Proactive Chat.

For information on activating a Proactive Chat, see Chat Queue General Settings Tab.

Related Articles:

• Initiating a Proactive Chat
• Reactive Chat
• Initiating Reactive Chat
• Chat Queue Options - Chat Queue General Settings Tab
• Chat Queue Options - Treatment Options Tab
• Chat Queue Options - Default Headers and Messages Tab