Deploying Chat on your Website

There are two types of agent to client chats that can occur: Proactive Chat and Reactive Chat. Proactive chat occurs when an agent initiates a chat with the customer. Reactive chat on the other hand, occurs when the customer seeks out a chat with an agent. Reactive chat is always enabled, whereas proactive chat is, by default, disabled.

To setup Proactive Chat sessions within your website, refer to Proactive Chat.

To set up Reactive Chat sessions within your website, refer to Reactive Chat.

Note: In both cases, the agent receiving the chat communication will know where the client is texting from, in other words, the agent will receive information to let them know whether the customer is chatting from a mobile device or a desktop. This type of information will help the agent better determine whether to send the customer a large file (likely not if the customer is chatting from a mobile device), or start an AnyMeeting demo (likely not if the customer is chatting from a mobile device). The following screenshot shows examples.

In the case where the customer is chatting from a desktop, the agent receives information as to the browser and operating system that the customer is using.
In the case where the customer is chatting from a mobile device, the agent receives information as to the browser, operating system, and type of mobile device.