Title: Web CCA (Call Center Agent)  
Owner: Jela Banovic
Creator: Jela Banovic Dec 07, 2016
Last Changed by: Larry Brown Feb 13, 2017
Tiny Link: (useful for email) https://mycontactcenter.atlassian.net/wiki/x/AgAXAQ
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Hierarchy
Children (17)
    Page: Web CCA User Interface
    Page: Log In to Web Call Center Agent
    Page: Switch Agent Status to Available in the Web CCA
    Page: Accept a Call Using the Web CCA
    Page: Wrapping up a Call in the Web CCA
    Page: Call Classification Using the Web CCA
    Page: Flag to a Supervisor from the Web CCA (Optional)
    Page: Transfer a Call Using the Web CCA
    Page: Dialing Out from the Web CCA
    Page: Phone Book
Labels
Global Labels (4)