Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Call Recording Link
- Larry Brown (Deactivated)
Analytics
A call recording link is only available if a current or previous call has been recorded. If a call has been recorded, a link will appear in the Activities section of the
- In Salesforce Click Contacts to open a list of saved contacts.
- Locate the contact you are looking for, and click on the Name of the contact. The contact information opens.
- Click the Activity History link, located in the list of links above Contact Detail.
- A link to the call recording (if available) will appear in this section.
- Once the link to the recording is located, click on it and listen back to the conversation.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)