Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Salesforce.com Integration Overview
Customer Relationship Management (CRM), allows your company to easily manage interactions with current and future customers. It is a software solution that assists you in accessing the right information and knowledge about a customer's history to improve the overall customer experiences. The Salesforce CRM Connectors are components that integrate the Salesforce CRM application with the Telax solution. This integration allows Agents to use the Salesforce CRM user interface to deal with all customer interactions.
This manual demonstrates how the Salesforce CRM is integrated into the Cloud Contact Center , and how the two work together. the Salesforce.com Screen pop integration requires a "CRM connector" to be deployed. Please contact your Service Provider to turn on and configure this CRM Connector
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)