Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Registering Salesforce CRM Connector to Desktop

If the Salesforce CRM is not working, it may not be registered. Contact your system Administer and provide the following information:

  • User Name, used to connect to Salesforce
  • User Password
  • User Token

Your system Administrator will contact support to have the CRM connector registered, and will notify you once it is registered.
Note: If your User Name, Password, or Token changes at any time, you must notify your system Administer so the CRM connector registration information can be updated.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)