Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Creating a New DID

Owned by Karla Melendez
Last updated: Feb 09, 2023
2 min read

To create a new DID

  1. Access the DID page as explained in https://mycontactcenter.atlassian.net/wiki/spaces/PAR/pages/2885714098

  2. Click New DID. The Add DID dialog box appears.

     

  3. Enter the following information:

    1. DNIS: The country code and telephone number combination of the DID created to send traffic over the SIP trunk from Metaswitch to a queue.

      Notes:

      • If the country code plus telephone number combination is NOT valid, the new DID will NOT be saved and you will receive an error.

         

      • If the country code plus telephone number combination already exists, the new DID will NOT be saved and you will receive an error.

         

    2. IVR: The IVR to which the DID is pointing.

    3. Comments: A description of the DID’s purpose, and any other helpful information.

    4. Forward DID: The 10-digit number to which to forward this DID if it is not available.

  4. Click OK when done

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)