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- Breadcrumb to take you back to the General or Configuration pages.
- Buttons to Add Teams, Add Agents, or Import Agents.
- List of Teams that have been created and configured
- List of Agents that comprise a team.
- Tabs to help you configure various items for a team or an agent. The tabs change based on whether you have selected a Team or an Agent on the left.
- Team tabs: General Information, Security, Skillsets, Members, Chat, Music on hold, Time Zone Settings.
- Agent tabs: General Information, Security, Change Password, Skills, Schedule Manager, Time Zone Settings.
- Buttons to Update, Clone, or Delete agents.
- A Search bar to help you find particular agents.
- A work area for configuring the selected Tab for the chosen Team or Agent.
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