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Editing and Deleting Queues

Owned by Karla Melendez
Nov 02, 2022
1 min read

To delete a queue

  1. Access the Queue/IVR page as explained in Queues

  2. Click the Delete link next to the queue you want to delete

     

  3. A Confirmation dialog box appears. Click OK if you are sure you want to delete the queue

 

To edit a queue

  1. Access the Queue/IVR page as explained in Queues

  2. Click the Edit link next to the queue you want to edit

     

  3. The Edit Queue dialog box appears. Make any necessary changes, and then click OK

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)