Dynamic Notification is a tool that allows you to manage your dynamic notification Dynamic Notification campaigns. Clicking on the Dynamic Notification menu link will open the feature in a separate browser tab, that looks and behaves in the same manner as the Client Administration Portal.
Here, you can set up a new dynamic notification campaign or edit an existing one, add contacts to your campaign, and define how you want your notifications to be delivered, through Voice, SMS, and Email messages, just to name a few of the functions.
On this page you will find the following options in the left hand navigation menu: Dashboard, Manage Campaigns, and Audit Trail
Dynamic Notification campaigns let you communicate with customers on schedules you define and control. Touch base via SMS, e-mail, text-to-speech, or voice recording. You can use campaigns for a variety of purposes, including but not limited to:
- Collecting feedback via surveys.
- Reminding customers of upcoming appointments and meetings.
- Helping drive awareness of events, promotions, and new products/services.
To access the Dynamic Notification tool
- Sign in to your Contact Center admin portal.
- Navigate to Configure > Outreach > Dynamic Notification.
- The Dynamic Notification tool opens in a new browser tab.
The left panel contains the options listed below. Click a link to learn more.
- Dashboard: Displays an overview of all campaigns and their status.
- Manage Campaigns: Lets you create, edit, search, and delete campaigns (voice, SMS, or email).
- Phrase Manager: Allows you to prepare text-to-speech phrases in anticipation of utilizing these phrases when importing contact lists.
- Opt Out: Allows you to choose the type of campaign to exclude contacts from. This can be SMS, email, or voicemail campaigns.
- Audit Trail: Lets you see all of the activity for a selected campaign, or the activity of a specific user.