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Unassign Skillsets

Owned by Larry Brown (Deactivated)
Last updated: Mar 26, 2020 by lauren_ellicott (Unlicensed)
1 min read

If you attempt to delete a skillset that is still assigned to a team, the following error will show at the top of the page:


To unassign a skillset:

  1. Open the Agents page and check the Skillsets tab for each team that is listed.
  2. If you see a checkmark next to the Skillset, remove the checkmark and click Update.
  3. Once the skillset is no longer assigned to any teams, the skillset may be deleted.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)