DailyAgentActivityResponse GetDailyAgentActivity(string sessionID, DateTime sDate, DateTime eDate);
Description:
Returns daily agent activity within the specified interval.
Parameters:
SessionID Session ID obtained by invoking OpenSession method
sDate Date and time the data is searched from
eDate Date and time the data is searched to
Notes:
1) The difference between sDate and eDate should be greater than 1 minute but must not exceed 24 hrs
2) Both sDate and eDate must be specified using the configured account’s time zone settings
Return:
The method returns a DailyAgentActivityResponse object containing the error code of the transaction (0 = Success), a brief description about the error (if any), and the data itself.
The data is returned as a DataTable object. The table will contain the following columns:
| Return value | Description |
|---|---|
| Username | Agent’s username |
| ActivityName | Name of the activity |
| ActivityStartDate | Date and time the activity was started |
| ActivityEndDate | Date and time the activity was completed |
| SecondsDuration | Duration of the activity (in seconds) |
The data will be null if there is any error in getting the activity history.