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 The data is returned as a DataTable object. The table will contain the following columns:

Return valueDescription
Username Agent’s username
ActivityNameName of the activity
ActivityStartDateDate and time the activity was started
ActivityEndDateDate and time the activity was completed
SecondsDurationDuration of the activity (in seconds)

                   

 

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ActivityCodeThe code for agent statuses
PhoneNoThe phone number the agent is signed in with

The data will be null if there is any error in getting the activity history.


ActivityCode Definitions:



Activity Code

Description

0

Not Ready

16

Available

17

Accept Internal Calls

18

Busy – Chatting

32

Busy – On Call

33

Busy – Wrapping up

34

Busy – On Break

35

Busy – Dialing

36

Busy – Other

37

Busy – On Email