This box summarizes the details of an evaluation selected from the Evaluations page.
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d. Evaluation action menu: Choose whether to view the evaluation, evaluate it, create a new one for this same Agent, type, date, and customer, or delete it.
Note: If there are several Agents attached to the call, you can create a new evaluation for each of the Agents involved.
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TIP: When you delete an evaluation, a message pops up at the top of the screen for a few seconds to allow you to restore the deleted evaluation.
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Important:
○ Individuals with a Role = Administrator can delete evaluations.
○ All other individuals can ONLY delete an evaluation if they are its evaluator. In other words, an evaluator can only delete those evaluations to which they are assigned.
○ Evaluations that are in collaboration CANNOT be deleted. Up until that point, evaluations can be deleted.
○ Completed evaluations CANNOT be deleted.
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