Page Comparison

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• Nickname – Enter a name for the

  agent

  Agent as it should appear in customer chat windows.

  • If left blank, the

  global nickname

  • account Nickname for

  chat

  • chatting defined on the account General

  screen will be used.

  • Settings page will be used.

    Info
    title FMI
    Access the account nickname by navigating to Configure > General > Global Settings. For more information, see the Nickname Chatting section of the Global Settings General page.

    
    

  • If both the Agent and account Nicknames are empty, the system will display the default word Agent translated into other languages.

    • The System decides which culture to use for the default chat nickname based on the chat queue culture.

    • Users will not be able to change the default nicknames for any languages.

    • Translations for the default word Agent:
      • de-DE: Mitar
      • en-GB: Agent
      • en-AU: Agent
      • fr-CA: Agent
      • it-IT: Agente
      • ja-JP: エージェント
      • nl-NL: Agent
      • es-ES: Agente
• Max. Concurrent Sessions – Defines the number of customer chat windows an agent can have open all at the same time while in the Busy - Chatting status. Use the drop down menu to select a value between 1 and 10. If the maximum concurrent sessions is set to 2 or more, and there is a chat waiting in queue, it will automatically be presented to the Agent up to the maximum setting.

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