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Here is where you specify the working hours for each element of your flow call (as set up in the Menu step. For example, if you set up menu options for Technical Support and Sales, you will see these as options in this page in addition to Main Menu, as shown in the image above)the queue you will direct the caller to. Click Next Step when done.
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NoteImportant: If you have selected more than one language not selected a queue in the General step, more than one list box will appear for every element so you can choose a schedule for each language you have chosenQueue tab, the title Queue (unassigned) appears for both the After Hours Treatment and No Agent Treatment. This is to allow you to assign schedule and off-hours before selecting a queue. |
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Important: The list of schedules to choose from is predefined. Ensure that you have created the schedules you need before creating the IVR. |
FMI: For more information about creating schedules, see Schedules (https://mycontactcenter.atlassian.net/wiki/spaces/TK/pages/27170771/Schedules?src=search )