...
Nickname – Enter a name for the Agent as it should appear in customer chat windows.
If left blank, the account Nickname for chatting defined on the account General Settings page will be used.
Info title FMI Access the account nickname by navigating to Configure > General > Global Settings. For more information, see the Nickname Chatting section of the Global Settings General page.
- If both the Agent and account Nicknames are empty, the system will display the default word Agent translated into other languages.
The System decides which culture to use for the default chat nickname based on the chat queue culture.
Users will not be able to change the default nicknames for any languages.
- Translations for the default word Agent:
- de-DE: Mitar
- en-GB: Agent
- en-AU: Agent
- fr-CA: Agent
- it-IT: Agente
- ja-JP: エージェント
- nl-NL: Agent
- es-ES: Agente
- Max. Concurrent Sessions – Defines the number of customer chat windows an agent can have open all at the same time while in the Busy - Chatting status. Use the drop down menu to select a value between 1 and 10. If the maximum concurrent sessions is set to 2 or more, and there is a chat waiting in queue, it will automatically be presented to the Agent up to the maximum setting.
...