To add coverage for part-time agents:
- Click Add Coverage.
2. The Add Part-Time Coverage window opens. Complete all fields (see Add Part Time Coverage window below and refer to Table 6 for a detailed description of all fields). Click Save when all fields are complete.
3. The Add Coverage confirmation dialog box appears. Click OK.
4 .The new coverage appears in the Event table.
Table 6: Add Part-Time Coverage Field Descriptions and Button Functions | |
Agent | In the drop down menu, select the Agent for whom you would like to schedule part-time phone coverage. |
Coverage Date | Click the date picker and select the date the agent is required to cover phones. |
Start Time / End Time | In the drop down menut, select the time the agent is required to start/stop covering phones. |
Notes (optional) | Type any reference notes regarding the scheduled part-time coverage. |
Buttons | |
Save | Click to save the Part-Time Coverage information and add the coverage to the schedule. |
Close | Click to close the Part-Time Coverage window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule. |