Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Outbound Calls
Note: Contact your Service Provider to enable Outbound Calls.
For outbound calls, if we are transferring a call somewhere rather than receiving a call, we are the first platform and you are the receiving platform. For example, we could transfer a call from our platform to your IP PBX. When a call is transferred from one platform to another without using a GUID, the network sees the calling line ID of the agent who is transferring the call, not that of the originating caller’s calling line ID or the originating DNIS.
The P-DNIS and P-ANI GUID’s allow the recipient of the transferred call to see the calling line of the originating caller. For example, this originating ANI and DNIS are viewed by the IP PBX's CTI Messaging that the call is transferred to.
Related Articles:
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)