Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

What's Needed

Owned by Karla Melendez
Aug 04, 2020
1 min read

  • List of users to be loaded

  • Identify Customer users who will be Supervisors/Managers for Contact Center

  • Desired IVR design

  • List of recognized holidays

  • Desired hours of operation for the contact center

  • Choose the time zone to control monitoring/reporting and hours

  • Decide what the team structure is, if there is more than one team

  • An IVR to be built

  • The agents loaded into the Partner Portal

  • What queues or groups of queues agents should answer, and at what priority

  • Know the scripts for the different prompts to be played in the IVR, and record them

  • Decide whether to track any custom activities for the agents

  • Download the software onto the agents’ desktops

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)