To navigate to the Call Transfer Information page, select Configuration > Call Transfer Information from the Admin Portal Navigation Pane. Open the Call Transfer Information page within the Admin Portal to create or edit call transfer information.
Arrows ( 
): Click 
to move the transfer information up one position. Click 
to move the transfer information down one position.
When the Information is mandatory in order to complete transfers checkbox is checked, all fields in the CCA Transfer Information dialog box must be completed by the agent.