The Published Schedule Daily view displays the schedule for the selected date; only one day is displayed at a time. The schedule is organized by Groups. Each Agent scheduled for the day appears in the schedule along with their Start Day and a breakdown of the Agent’s schedule for the day. Solid coloured cells indicate phone coverage time, while other events such as breaks, lunches, vacations, sick days, training, etc., will be shaded lightly and contain the event identifier code. A summary of Agents' planned, lunch, vacation and events scheduled for the day is displayed at the top portion of the schedule. In the Published Schedule Daily tab you can make any changes and/or updates to the schedule.
Schedule Date
See here for information on selecting Schedule Dates.
Add Event
See here for information on adding an event to your schedule.
Edit Event
See here for information on editing events in your schedule.
Remove Event
See here for information on removing events from your schedule.
Filter
See here for information on using filters to display data in your schedules.
Trade
See here for information on trading shifts between two Agents.
Remove Agent
See here for information on removing an Agent’s shift from your schedule.
Replace Shift
See here for information on replacing an Agent’s shift.