You may wish to transfer your currently active call to a different queue, to an outside line, or to a teammate.
Click Transfer Call located on the middle bar – the transfer call window will open.
• To transfer to a queue, proceed to Transfer to Queue.
• To transfer to a phone number, proceed to Transfer to a Phone Number (Third Party).
• To transfer to an IVR, proceed to Transfer to an IVR.
Note: To make an internal transfer, pull up a list of your teammates who are also signed in with the CCA by using the phone book.