Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

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The Evaluator tool is used to assess Voice and Chat interactions between Agents and customers. Its purpose is to let you see how Agents talk to customers and determine whether messages are being delivered in the manner you want, according to company procedures.

To access Evaluator

  1. Log in to the Admin Portal per usual.

  2. Navigate to Analysis > Evaluator

  3. The Evaluator page opens in a new tab.

The Evaluator page includes three main tabs. Click the following links to learn more.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)