Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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The following information is displayed in the Current section of the Metrics Dashboard:

  • Agents Available – total number of agents in the selected Team(s) currently in the Available Status.
  • Agents Busy On Break – total number of agents in the selected Team(s) currently in Busy-On Break Status.
  • Agents Busy-Wrap Up – total number of agents in the selected Team(s) currently in Busy-Wrap Up Status.
  • Agents Busy-Other – total number of agents in the selected Team(s) currently in Busy-Other Status.
  • Agents Busy-On Call – total number of agents in the selected Team(s) currently in Busy-On Call Status.
  • Busy-Out Call – total number of agents in the selected Team(s) currently in Busy-Out Call Status.
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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)