Accessing Schedule Manager

To access Schedule Manager:

1. Sign into the Client Administration Portal. For instructions on how to sign into the Client Administration Portal, please see here:
2. Click on the "Schedule Manager" tab on the Admin Portal Navigation pane on the left.

3. After clicking, a separate browser tab with the Schedule Manager application will appear

Your Cloud Contact Center User profile must be set to a specific role related to the Schedule Manager. Your Administrator will make those settings for your contact center here as desired:

a) "Exclude from Schedule Manager"

b) "User"

c) "Supervisor"

d) "Administrator"

Note: The "Schedule Manager" menu will not appear on the menu pane if the feature is not activated for your account. Please contact your Service Provider for details on how to get the Schedule Manager feature enabled as assigning the administrator role to the appropriate Administrator user.