Every account begins with the Default Team and a System Administrator user account. The default team is configured with full administrator access. It is recommended that a new team is created and configured with access appropriate for your contact center representatives.
To create a new team:
- Click Add Team.
- You will see a highlighted entry named New team added to the column on the left.
- When a team is highlighted, the following five tabs will be displayed on the right: General Information, Security, Skillsets, Members, and Chat.