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To use the Queue Hours, set the General Hours Opening and Closing Time to 00:00 and 00:00, and then define the Opening and Closing Time for the Queues Hours on the Queues > Manage Hours page.
To use the General Hours, set the Queues Hours to 00:00 and 00:00 on the Queues > Manage Hours page, and define the Opening and Closing Time for the General Hours.
Note: Always click Update in the upper right corner to save your changes.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)