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- Reroute customer to queue x with priority y– From the Queue drop down menu select a queue, and from the Priority drop down select a priority. If this option is selected, the client will be rerouted to the selected queue with the specified priority.
If the customer is rerouted to another queue, and the Collect Customer Information screen is enabled for that queue, the customer will not be asked to enter any information, regardless of whether or not information was entered initially. Instead the customer will immediately enter queue treatment in the new queue. - Redirect customer to URL – Enter a URL address of the location you want to send the client if the dequeue time is reached. Once the dequeue time is reached the client will be automatically transferred to the specified location.
- Display message – enter the message you want displayed to the client if the dequeue time is reached. This message will be presented to the client before the client is dequeued.
Messages to show while waiting in queue:
In the Message field type the text you wish to present to the client while the client is waiting in queue. In the Duration field, enter the duration the message is to be displayed.
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