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Here is where you specify the working hours for the queue you will direct the caller to. Click Next Step when done.
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Important: If you have not selected a queue in the Queue tab, the title Queue (unassigned) appears for both the After Hours Treatment and No Agent Treatment. This is to allow you to assign schedule and off-hours before selecting a queue. |
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Important: The list of schedules to choose from is predefined. Ensure that you have created the schedules you need before creating the IVR. |
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