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Table 18: Remove Agent | |
Agent | In the drop-down menu, select the Agent whose shift you want to replace in the schedule. |
Shift | In the drop-down menu, select the Shift you want to replace. |
Shift Date | Click the date picker and select the shift date you want to replace. |
Notes | Type any notes regarding the shift replacement. |
Only replace if there is schedule information | Select to only replace a shift if schedule information already exists. |
Buttons | |
Save | Click to replace the existing shift with the new shift. |
Close | Click to close the Replace Shift window. If the window is closed without saving the information, the Agent’s shift will not be updated in the schedule. |
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