To Add Coverage add coverage for part-time agents:
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- Click Add Coverage.
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2. The Add Part-Time Coverage window opens. Complete all fields (see Add Part-Time Coverage window below and refer to Table 6 for a detailed description of all fields). Click Save when all fields are complete.
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3. The Add Coverage confirmation dialog box appears. Click OK.
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4. The new coverage appears in the Event table.
Table 6: Add Part-Time Coverage Field Descriptions and Button Functions | |
Agent | In the drop-down |
menu, select the Agent for whom you would like to schedule part-time phone coverage. | |
Coverage Date | Click the date picker and select the date the agent is required to cover the phones. |
Start Time / End Time | In the drop-down |
menu, select the time the agent is required to start/stop covering phones. | |
Notes (optional) | Type any reference notes regarding the scheduled part-time coverage. |
Buttons | |
Save | Click to save the Part-Time Coverage information and add the coverage to the schedule. |
Close | Click to close the Part-Time Coverage window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule. |