Click on the Security tab to configure settings related to Default Role and Default Permissions.
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A team can be given one of the following four default roles: Agent, Team Leader, Office Manager, or Call Center Manager. These roles form a hierarchy and determine a user's scope and visibility of other users throughout pages of the Admin Portal. Users of peer level or above are hidden in configuration pages, Monitoring, Recordings, and Reports.
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Use the drop down to choose the default role for the team.
The default role chosen here will be applied to new agents when they are created. Roles can later be adjusted for each agent on an individual basis.
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