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To remove a profile picture from an Agent’s account:

1. Navigate to Configuration Configure > General > Agents.  Choose a Team if needed.
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2. Select Now select an Agent.
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3. Click on the General Information tab.
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     From the Identification section, move the mouse over the avatar/profile picture pic, and click Clear.
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4. A Delete confirmation dialog box appears. Click OK.
   
   
   
   
   
5. The profile picture is removed from the Agent’s account.
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6. Click Update to save your changes.